Return & Refund Policy
At CASA BRAVO Furniture LLC, every item is individually made to order — designed, crafted, and finished according to your chosen specifications of size, material, fabric, and color.
Because of this bespoke production process, we are unable to accept returns, cancellations, or refunds once an order has been confirmed.
Our Commitment to Quality
Although returns are not possible, we remain fully committed to ensuring that every product you receive from CASA BRAVO is flawless, functional, and crafted to the highest standards.
Each piece undergoes thorough quality control and inspection prior to delivery to ensure it meets our strict craftsmanship and finish standards.
In Case of Damage or Defect
In the rare event that your item arrives damaged or with a manufacturing defect, we will gladly inspect and repair or replace the affected part, provided that:
- The issue is reported to us at the time of delivery.
- You provide clear photos or videos showing the defect or damage.
- The product has not been used, installed, or altered after delivery.
Our technical team will carefully review your report and, if verified as a manufacturing or delivery issue, we will take prompt corrective action.
Final Note
We deeply value your trust and understanding.
Our mission is to deliver furniture that reflects exceptional craftsmanship, comfort, and style, made exclusively for you — ensuring complete satisfaction with every order.