FAQ

We operate 3 showrooms across the UAE, each offering a luxurious in-store shopping experience designed to exceed your expectations.

Our showrooms are conveniently located in Dubai, Abu Dhabi, and Ajman.

Our showrooms are open:
Saturday to Thursday: 12:00 PM – 10:00 PM
Friday: 3:00 PM – 10:00 PM

Yes, all Casa Bravo products can be purchased online. Simply browse our website and find what you need with just a few clicks.

Yes, we provide convenient installment plans through Tabby and Tamara, making it easier for you to pay for your furniture purchases over time.

You can cancel your order within 1 business day of placing it without any restocking fees or delivery charges. After this period, a 5% fee based on the total invoice amount will apply. For full details, please refer to our cancellation policy here.

No, there are no limits. You can order as much as you like from our online store.

Unfortunately, we do not accept discount cards such as Fazaa or Esaad at this time.

While we currently do not have an online order tracking system, our customer service team is available to provide you with updates and answer any questions about your order. Feel free to reach out to us for assistance.

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, etc.), and installment plans through Tabby and Tamara for added convenience.

Absolutely! Customization is our specialty. We can create any piece of furniture to match your unique style and preferences.

Pricing depends on the customization options you choose, such as materials, fabrics, dimensions, and design complexity. For a detailed quote, please reach out to our customer service team.

Once your order is confirmed, it typically takes 7-10 business days to deliver your custom-made furniture.

To get started, simply provide us with your design specifications, including pictures, measurements, and any other details. Our team will work with you to bring your vision to life!

Currently, we do not provide international shipping. However, we can deliver your furniture to a shipping company within the UAE for further arrangements.

Absolutely! You can change your delivery date by contacting us at least one day before your scheduled delivery. Our team will happily adjust the arrangements for you.

Unfortunately, we do not offer a COD option as all our furniture is custom-made to order.

Yes, we offer free delivery across most of the UAE. However, a delivery charge of 1000 AED applies to the Western Region, and 500 AED applies to the Eastern Region and Hatta.

Your order will typically be delivered within 8-10 business days. Once ready, our delivery team will contact you one day before the scheduled delivery to confirm a convenient time.

If your item arrives damaged, please contact us immediately. We will address the issue promptly to ensure your satisfaction.